Question 1

What will I be making at the event?

Accepted Answer

Organic Coconut Wax Candle Making Party. You will be able to select your candle jar color and choose unlimited scents per candle. 
 
Prices vary per event please see our bookings page.
 
Prices are subject to change.

Question 2

How long does each event last?

Accepted Answer

On average, our candle making parties last 1-1/2 to 2 hours at our studio locations. The first hour is dedicated to guest making their custom scented candles. Candles require 30 minutes to an hour to "set" before they can be taken home. During this time, guests will play a game of candle trivia, mix and mingle, and receive candle care instructions. 
 
Please arrive on time for your event.

Question 3

What is your BYOB policy?

Accepted Answer

You are welcome to bring the beverage of your choice to your candle making event. We will provide cups and bottle opens for your convenience. We get lit but not that lit. :) Please be sure to drink responsibly and never drink and drive.

Question 4

What happens if I arrive late to an event?

Accepted Answer

We strongly advise being on time to events. All events last exactly 2 hours and we have multiple scheduled events throughout the day.
 
Guest that arrive 30 minutes late are subject to our pour and go process where you choose your scents and our host make the candles for you.
 
Guest that arrive 45-60 minutes late will be denied service and ticket is forfeited.
 
We strongly suggest rescheduling if you are going to be late, we want you to experience our candle making process at its full form.

Question 5

Can I bring food and/or snacks to the event?

Accepted Answer

We only allow food for our Private Parties and we can store perishables from the private party in fridge. Heating up food is not available.

Question 6

What is your return policy?

Accepted Answer

Return/Refund Policy:
Virtual Events: Refunds given if kitting and/or shipping hasn't started, minus transaction/special supply fees.
Corporate In-Person Events: Refunds given 30 days before the event date, minus transaction/special supply fees. Less than 30 days, reschedules for up to one year.
Private Label: Build-Your-Own-Candle, Or Other Custom Products: No refunds once project has started due to the customization of this product/service.
Private Events: No refunds, only reschedules up to 1 year of the event date. Tickets transferrable and other attending guests can make absent guests candle(s). If event doesn't start at least 15 minutes after the event start time, event will be canceled with no opportunity to reschedule. Finger foods /small bites/ hors d’oeuvres allowed.
Open To The Public Event: No refunds, only reschedules for up to 6 months of the event date. Tickets transferrable and other attending guests can make absent guests candle(s).

Question 7

Why do I only see waitlist as an option, and what does it mean?"

Accepted Answer

If only a waitlist option is visible the session for that date and time is sold out.
Feel free to join our waitlist and if we have a cancellation we will contact you.

Question 8

I'm booking for a group. Why can I only purchase one ticket?

Accepted Answer

The amount or non amount of participants shown is the equivalent to the available seats left in each session. Please select another date/time or call/text 855-739-2963 for assistance.

Question 9

Do you take walk-ins?

Accepted Answer

All events require reservations. For same day attendance availability please call/text 855-739-2963.

Question 10

What kind of custom scents do you offer?

Accepted Answer

We have 60 fragrance oils to mix within your candle. We will add or change fragrances seasonally. If you have fragrance suggestions, please let us know!

Question 11

Are children allowed?

Accepted Answer

This event is recommended for 21 years of age and older since customers are allowed to bring their own beverages. Children ages 10 and up are allowed but please note adults may be pouring their own drinks near their vicinity. We strongly recommend booking an early session (12pm or 3pm) or booking a private party for a group of children.

Question 12

Can I personalize the label on my candle?

Accepted Answer

Yes! We hope that you make this your own. We have customizable labels to write your name, scent or name of the candle. We look forward to seeing your creative names!
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Question 13

I'm having trouble finding a location. Where are you located?

Accepted Answer

Our Owings Mills studio is located at 10209 Grand Central Ave Suite 116
Owings Mills, MD 21117.  Located at Metro Centre, near the Marriott Hotel. There is plenty of complimentary parking on the street and in the covered garage across the street.

Question 14

How do I take care of my candles?

Accepted Answer

Candle Care: 
 
Don’t burn your candle for 2 days, it’s still in the curing process. (Like wine and cheese it’s aging, we don’t sell a candle unless it’s cured for 2 weeks so they longer you wait the stronger the scent)

How to Avoid Candle Wax Tunneling -
Burn your candle for long enough to achieve a complete wax pool. With our jars that is 2 hours. (The size wick is key in burning distance- our Wicks burn 1 inch per hour)

Trim your Wicks to a 1/4 of an inch before you light your candle. (We cut it for them to 1/4 inch) This will help continue to make the candle burn clean and slow. (Clean meaning reduced SOOT ((smoke)) & slow meaning it will not burn quickly.) Trimming Wicks will preserve your candle for a long time. If kept well it will burn for 55 hours.

Extinguish candle when it  reaches 1/4 of an inch to the bottom

Don’t burn for more than 4 hours without trimming your wick

Don’t sleep with candles lit.

Don’t leave by kids, pets or drapes.

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